What our customers say…

We pride ourselves on having thousands of happy customers. Our stoves are solid and last for many years, keeping you and your family warm whatever the weather outside.

Choose a stove from Orion Heating and you would be joining our customers who purchased their first stove in the 1970s, now also coming back to upgrade to modern high efficiency models.

Please read through a few testimonials and phone us if you have any questions.

2015/2016 Season

“We are very pleased with our Stovax Stockton 5, and were particularly impressed with the excellent service provided by Brightside Stove Installations Ltd. Triston and Lee were punctual, polite and very tidy. The level of workmanship was First Class.”
Mr Clark

“The stall at Orion are extremely knowledgeable and helpful, and they made choosing/buying a stove very easy. The installation was by Brightsite, who were extremely professional and we are very happy with the work. We highly recommend both!”
Matt in Takeley had a Heta Inspire 40

“A good selection of burners with knowledgeable staff. A choice of installers who showed a keen interest in their work and an efficient service on installation. All in all a friendly, efficient and painless experience from start to finish.”
Geoff in Birchanger

“Fantastic fitter, Triston was knowledgeable, friendly – just brilliant! Thank you.”
Dr Rix in Radwinter

“Very pleased with log burner. It’s been a pleasure to speak with people who know their products & are efficient with the ordering. Many thanks.”
Mr & Mrs Firmin

“The stove works well and has clean looks. The glass view is large and gives a good impression of what is burning”
Trevor in Sawbridgeworth purchased a Heta Inspire 40

“Very pleased with our logburner. Excellent product. Very efficient service.”
Sara in Dunmow

“I am very pleased with the friendly and professional service I received from both Orion Heating and Firecrest. And the wood burner looks great too.”
Mr Whitting purchased a Barbas Unilux-6 inset fire

“We bought a Heta Inspire stove which is great and burns with a beautiful flame. Orion were very experienced and helpful. Their prices were good and the installer they recommended was excellent”
Kev & Liz in Elsenham

“Very informative stall and good service”
Mrs Farrell in Great Dunmow

“Great service by Ignite, the people who put the stove in. Also very happy with the stove it looks good and does the job.”
The Hollands in Bishops Stortford purchased a Heta Inspire 45

“The service received from Orion was friendly and very helpful, leading to us purchasing our log burnerwhich we are very pleased with. Triston White (Brightside) also helped tremendously – his work was very clean and tidy. Lovely guy.”
The Starks in Sawbridgeworth

“Very good. Delivered and installed on time”
Talking about their Stovax Stockton 8 Slimline in Little Hallingbury

“Our Hunter Hawk 4D looks fantastic, we have had a couple of small fires at the moment and we are impressed with it’s performance. It was installed by Firecrest who did a great job”
Mr & Mrs Carter in Braintree

“Excellent knowledge, advice and service. Stovax Stockton 5 purchased via Orion and installed by Ignite Installations. Brilliant service from start to finish, friendly and helpful. Many thanks.”
Richard and Kate in Bishops Stortford

“Orion Heating were helpful in suggesting installers. They had lots of stoves in store to view. Brightside did a fantastic installation with a tricky chimney and never complained even through it was a difficult installation. Thanks all.”
Elenor in Aythorpe Roding purchased a Stovax Vision Midi

Very pleased with multifuel fire, gives a levely glow in the room as well as delivering excellent heat source. Is also a beautiful feature in the house. Excellent way of cutting fuel bills too! Installed by Tristan of Brightside, professional, friendly and well recommended.”
A. Matthews purchased an ACR Neo 1P

“We were very pleased with the service we received at Orion Heating who were very helpful and informative, and made the choosing of a multifuel stove very straightforward. We were also impressed with the installers, Brightside Installations, who worked very competently and professionally to fit our stove. The work was carried out to a very high standard. Would highly recommended Orion and Brightside Installations to anyone considering a wood or multifuel stove.”
R. Rogerson purchased a Stovax Riva 50 cassette fire

2013/2014 Season

“We’re absolutely thrilled with our new Morso stoves. The service provided by Orion and the installation engineer was first class. We would definitely recommend you”
Jacqui in Hatfield Broad Oak had Morso S81 and S5660 inset fires

“Brilliant stove to look at and very efficient to run and control. Thrilled with it!”
Julie in Felsted had a Morso 7400 series stove

“Friendly  and helpful company. Coouldn’t be happier with our log burner”
Mr Stevenson in Bishops Stortford had a Heta Inspire 40

“Great family owned business, we love our new stove, lots of product information. Thank you so much”
Sue had a Stovax Riva Plus Midi stove

“Good advice and great service. Recommended installer Triston at Brightside did a fantastic job. Very pleased with the result.”
The Robinsons in Bishops Stortford had a Heta Inspire 40

“Excellent, professional service. We had called in to other stoves sales shops closer to home, but they did not match the helpful and informed service we received from Orion. It was worth going out of our way – and their recommended installers did a very good job.”
Malcolm & Vanessa in Cambridge had a Stovax Riva 50 Inset fire

“A brillint shopping experience from start to finish. I did a bit of research before going to Orion with a list of specs, and I spent a lot of time there receiving assistance and advice about how woodburners work and what I should buy. We took the plunge and made our pruchase. Within a short while it was installed by Triston of Brightside, recommended by Orion. He was clearly an expert, extremely helpfuland informative, and very fairly priced. It’s everything we’d hoped it would be. We’re delighted. Thank you all!”
Caroline in Dunmow had an ACR Earlswood stove

“Excellent product, service and advice. Cannot fault any aspect and would highly recommend to anybody who asked”
Keith and Eve in Harlow had a Stovax Riva 50 Inset

“Very helpful and knowledgeable staff. Excellent range of products. Fantastic service, what more can you ask for. Very pleased with woodburner now it’s fitted too. Overall a very pleasant experience.”
The Gallaghers, Bishops Stortford

“The service we had was first class. The fitting of stove was excellent, no mess and very efficient. Explained how to use stove and if any problems (which there are none) Triston said to call anytime. We highly recommend using Brightside to install.”
Jan in Sawbridgeworth

“Fantastic service from Orion Heating – Thankyou for all of your help and advice. Couldn’t recommend a better fitter; Brightside are professional, tidy and very knowledgeable. Thank you Triston and Lee, you have given us a very much welcome addition to our home”
Mr & Mrs Conway, Great Dunmow

“Couldn’t fault the service I received from Orion Heating, the advice and quality of the woodburner installed. No hesitation in recommending to anyone this large well stocked showroom for their stove”
K. Twyman, Bishops Stortford

“A good quality product. Efficient service from Orion who liaised with our installer, Iain Haley of ‘Cosy Cottage’, he was friendly and knowledgeable”
Mr Hitchcock, Bannister Green

“Very pleased with the service at Orion Heating, for the supply of the ACR Merlvern stove along with wooden bean. Also the excellent recommended installers (Brightside Installations)”
Mr & Mrs Lloyd, Stansted

“Orion has been a pleasure to deal with, friendly efficient service. Stove looks fantastic, really pleased with recommended installer Iain Haley of ‘Cosy Cottage’. Eficent service and great advice.”
Mr & Mrs Tod, Barton

“Very good! All works well. Installation went well, Iain Haley did a good job. Many thanks”
Mr Kidd, Cottered

“Dear Orion Heating,
We recently bought a Morso Squirrel stove form you and couldn’t be happier with the result. Your advice and service was excellent from the start. The installer you recommended (Triston at Brightside) was excellent too. We are very happy and very warm indeed!”
Mr & Mrs Diamond, Bishops Stortford

“Excellent sales advice in store and also from the installer Iain Haley. Can’t wait to enjoy our first winter with a lovely stove.”
Mr Briggs, Elsenham

“Very pleased with stove, looks great and very efficient. Was impressed with very short delivery time after placing order with Orion”
Mr Smith, Bishops Stortford

“Very pleased with our Stovax Stockton Milner stove. The staff at Orion were informative and helpful. The fitter they recommended to us, Triston White of Brightside, was first class.”
Mrs Palmer, Nr Great Dunmow

“We were very happy with the service & expertise provided by yourselves & the installers. We love our log burning stove, it was a good investment & greatly enhances our home”
Mr & Mrs Barr, Hertford

Newly installed Wood Fire“Hi I just thought I would write to say thank you for your help in our purchase and installation of our new fire which is doing an excellent job . I have also enclosed a picture (left) to show you how it turned out . Many thanks”
Mr Draper, Harlow


“Very helpful advice when we were first considering a multifuel heater, and again when choosing which one to buy.
Extremely good service at all times”
Mr Pratley, Manuden

“We are delighted with our new stove. Excellent shop service. Referred us to fitter (Tristan of Brightside Installations), excellent service also.
We would highly recommend Orion Heating.”
Mr Hobbs, Stansted

“Fantastic addition to our house and works wonderfully.
Thanks, Matt”
Mr Dumphreys, Sawbridgeworth

“This is the second fire we have purchased from you this year, and in both cases we have received an excellent service. We were most impressed with the advice we received in assisting us to decide on the correct fire for our requirements”
Mr & Mrs Smith, Takeley

“Great advice in store. Very helpful and knowledgeable which as this was my first woodburner purchase was essential. The recommended installer did a good job (Triston of Bightside)”
Mr Richards, Bishops Stortford

“We are very pleased with the wood burner. Both Orion Heating and Carl Cox were first class in service and fitting”
Mr & Mrs Springham, Newmarket

“Excellent stove, Morsø Panther. Excellent service from Orion & Triston (Brightside Installations)”
Mr Sims, Saffron Walden

“Great service. Love the fire. Thoroughly recommend the installers”
Mrs Skynner, Stansted

“The stove is working well and we are very pleased with the function and appearance. We were very impressed with the work done by Ignite and would recommend their service to other clients”
Mr Clark, Barton.

“Helpful, friendly and informative pre sales. Fast delivery of product during bad weather conditions. Recommended installers first-class. Great all round service by Orion”
Mr Burns, Bishops Stortford

“We are very pleased with the service and with the installation by Brightside Installations. V. good”
Mr Bunster, Quendon

“Very happy with stove and the quality of installation. Would recommend to my friends”
Mrs S. Saffron Walden

Wood Burning Stove and Fires installed“I was very impressed with the service, knowledge and information supplied to me. I would not hesitate in recommending Orion Heating to my friends.”
Mrs Hatter, Saffron Walden


“We purchased a Stockton 5MF stove from Orion. We received excellent advice and service from Orion and are very happy with the stove which is performing well”
Mrs Laidlaw, Saffron Walden

“Triston (Bightside Installations) made a superb job of removing our old fireplace and fitting the new woodburner and limestone fireplace”
M. Thatcher, Bentfield Gardens

“I am very pleased with the Yeoman CL3 stove that I purchased. The customer advice I received was helpful. The installer you recommended (Triston from Brightside) was very thorough and did a good job.”
Mr Fish, Bishops Stortford

“Nice friendly service, knowledgeable and attentive but not pushy. Provided excellent installer and between them sorted out our mistake with minimum of fuss”
Mr Sheppard, Bishops Stortford

“Excellent service from Orion Heating for supply, and Ignite for fitting stove and chimney liner. Thoroughly recommend both”
Mr Rome, Hatfield Heath

“We are very happy with our Stockton 8. Has been great to have over Christmas! Works fine. Thanks”
Mr & Mrs Hartmann, Bentfield Green, Stansted

“We’re very pleased with your excellent service – our new stove looks very good and was expertly fitted by one of your recommended contractors. Many thanks.”
Mr & Mrs D., Littlebury

“The advice provided was excellent. We are very pleased with the Morsø Ø4 we bought. Carl Cox, the HETAS Engineer Orion recommended to us was very good. The workmanship was excellent and the installation was very professional. Thankyou!”
Mr Shawcroft, Wicken Bonhunt

“A very helpful and efficient service with lots of good advice. Stove of high quality. Professionally fitted by Ignite Installations, recommended by Orion”
Mr & Mrs Sykes, Sewards End

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